Privacy Policy

Santoshi Clinic is a multi-specialty healthcare provider located at Plot No. 198, Visvesvaraya Engineering Society, Teachers Colony, Hyderabad, Telangana 500070. We provide medical consultations, diagnostics and treatment across orthopedics, physiotherapy, gynecology, pulmonology, general medicine, surgery, pediatrics, oncology and more.

For any privacy-related questions, you can contact us at santoshiclinic1402@gmail.com or call us on +91 96400 90444.

We collect the following categories of information:

• Contact and appointment details — your name, phone number, email address, preferred department and appointment time, which you provide when you book an appointment through our website, by phone, or at our clinic.
• Health and medical information — the details of your symptoms, medical history, prescriptions and treatment records that you share with our doctors and staff for the purpose of providing care.
• Payment information — billing details required to process payments for consultations, procedures and tests.
• Technical and usage data — such as your IP address, browser type, pages you visit and how you interact with our website, collected through cookies and similar technologies.

We use the information we collect for the following purposes:

• To schedule, confirm and manage your appointments.
• To provide medical care, diagnosis, treatment and follow-up support.
• To communicate with you about your appointments, reports and health updates.
• To process payments and maintain billing records.
• To improve our services, website experience and patient care quality.
• To comply with legal, regulatory and medical record-keeping obligations.

We process your personal and health information on the following lawful bases, in line with applicable data protection law:

• Consent — where you provide your details through our appointment and contact forms, we process them based on your consent, which you may withdraw at any time.
• Contract — where processing is needed to provide the healthcare services you have requested.
• Legal obligation — where we must maintain medical records and comply with applicable healthcare and privacy laws.
• Legitimate interests — for reasonable purposes such as improving our services and ensuring the security of our systems.

We do not sell, rent or trade your personal or health information to third parties. We only share information where necessary:

• With our doctors, specialists and support staff, solely to provide your care.
• With laboratories, diagnostic partners and pharmacies, as needed to deliver your tests, results and treatment.
• With service providers who help us operate (such as appointment, hosting and payment services), under confidentiality obligations.
• Where required by law, court order or government authority, or to protect your safety and the safety of others.

We retain your medical records for as long as required by applicable healthcare law, and your appointment and contact details for as long as needed to provide and manage our services. When information is no longer required, we securely delete or anonymise it.

We store information on secure systems, and information you submit through our website is transmitted using appropriate safeguards.

We take reasonable and appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration. This includes restricted access to medical records, secure storage of patient data, and staff trained in confidentiality. Please note that no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our website may use cookies and similar technologies to improve your experience, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website.

Depending on applicable law, you have the right to:

• Access a copy of the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal or medical record-keeping requirements.
• Object to or restrict certain processing of your information.
• Withdraw consent you have given, at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at santoshiclinic1402@gmail.com or call +91 96400 90444. We will respond within a reasonable time after verifying your identity.

Our pediatric services may involve the care of children. In such cases, information about a child is provided and managed by a parent or legal guardian, who has the authority to provide consent on the child's behalf. We do not knowingly collect personal information from children without appropriate consent.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Effective date" at the top of this page shows when the policy was last updated. We encourage you to review this page periodically.

If you have any questions, concerns or requests about this Privacy Policy or how we handle your information, please reach out to us:

You can also contact us through our website for any further questions.